Overview
Close Challan Technologies Pvt. Ltd. ("Close Challan", "we", "us", or "our") operates the website www.Close Challan.com and provides motor vehicle challan resolution services across Noida, Greater Noida, Ghaziabad, and Delhi NCR.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. By accessing or using our platform, you agree to the terms of this Privacy Policy.
Your privacy is our priority. We collect only the minimum data needed to provide our legal resolution services and never sell your personal information to third parties.
Information We Collect
Information You Provide Directly
When you fill our application form or contact us, we collect:
- Full name and mobile number
- Email address
- Vehicle registration number and vehicle type
- City and area within Delhi NCR
- Challan amount range and reason for challan
- Any additional notes or documents you choose to share
Information Collected Automatically
When you visit our website, our servers may automatically log:
- IP address and browser type
- Pages visited and time spent on the site
- Referring URL and device type
- Cookies and similar tracking technologies (see Section 5)
Information from Third Parties
- Payment information processed securely by Razorpay (we do not store card details)
- Traffic challan data from the Ministry of Road Transport & Highways (Parivahan) portal, fetched on your request
Note: Providing your vehicle registration number authorises us to look up publicly available challan data on your behalf from government databases.
How We Use Your Data
We use your personal information solely for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Process your challan resolution application | Name, mobile, vehicle number, challan details | Contract performance |
| Contact you regarding your case | Mobile number, email address | Legitimate interest |
| Send payment & case confirmation emails | Email address, payment reference | Contract performance |
| Legal representation in traffic courts | Vehicle number, challan reason, city | Contract performance |
| Improve our website and services | Anonymous usage data | Legitimate interest |
| Comply with legal obligations | As required by Indian law | Legal obligation |
| Send relevant service updates (opt-in) | Email, mobile | Consent |
We will never use your data for unsolicited marketing, sell it to advertisers, or share it with any third party outside the scope described in this policy.
Data Sharing & Disclosure
We share your data only when strictly necessary for service delivery:
Empanelled Legal Advocates
Your vehicle details and challan information are shared with our registered advocates who represent you in traffic courts across Noida, Ghaziabad, Greater Noida, and Delhi. They are bound by professional confidentiality obligations.
Payment Processor (Razorpay)
Payments are processed by Razorpay Financial Solutions Pvt. Ltd. Close Challan never stores or processes your card or bank account details. Razorpay's privacy policy governs how they handle payment data.
Government Portals
Your vehicle registration number is used to query the Ministry of Road Transport's Parivahan portal and state-level traffic police databases on your behalf as part of our challan lookup service.
Legal Requirements
We may disclose your information if required by Indian courts, regulators, or law enforcement agencies, or to protect the rights, property, or safety of Close Challan, our clients, or the public.
All third parties with whom we share data are bound by data protection agreements and are prohibited from using your data for any purpose beyond what is specified.
Cookies & Tracking Technologies
Our website uses cookies to enhance your experience. You can control cookie settings through your browser preferences.
- Essential Cookies: Required for the website to function (session management, form submissions). Cannot be disabled.
- Analytics Cookies: Anonymous usage statistics (via Google Analytics) to help us improve the website. You can opt out.
- Preference Cookies: Remember your city preference for future visits.
We do not use advertising or cross-site tracking cookies. We do not participate in third-party advertising networks.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy:
- Active case records — Retained for the duration of your case plus 2 years after resolution, as required for potential legal disputes.
- Payment records — Retained for 7 years as required under Indian accounting and tax laws.
- Contact form enquiries — Retained for 12 months if no service is engaged.
- Website analytics data — Anonymised and aggregated; retained indefinitely.
After the applicable retention period, your data is securely deleted or anonymised. You may request early deletion — see Section 7.
Your Rights Under Indian Law
Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian laws, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Ask us to correct inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.
- Right to Grievance Redressal: Lodge a complaint with our Data Protection Officer or the Data Protection Board of India.
- Right to Nominate: Nominate another person to exercise your rights in the event of death or incapacity.
To exercise any of these rights, contact our Data Protection Officer at privacy@Close Challan.com or WhatsApp +91 78387 35926. We will respond within 30 days.
Data Security
We implement industry-standard technical and organisational measures to protect your personal data:
- 256-bit SSL/TLS encryption for all data in transit
- Encrypted storage for personal data at rest
- Role-based access control — only authorised personnel can access case data
- Regular security audits and penetration testing
- PCI-DSS compliant payment processing via Razorpay
- Two-factor authentication for all internal systems
Despite our best efforts, no method of transmission over the internet is 100% secure. If you suspect a data breach, contact us immediately at privacy@Close Challan.com.
Payment Data
All payments on our platform are processed by Razorpay Financial Solutions Pvt. Ltd., a PCI-DSS Level 1 certified, RBI-regulated payment gateway.
- Close Challan does not collect, store, or process your credit/debit card numbers, CVV, or UPI credentials.
- After a successful payment, both you and Close Challan receive an automated email confirmation containing the Order ID, plan, amount paid, and your name.
- Payment references are stored for 7 years as required under Indian tax law.
- Razorpay's own Privacy Policy governs the handling of payment credentials — visit razorpay.com/privacy for details.
Children's Privacy
Our services are intended for adults aged 18 years and above. We do not knowingly collect personal information from minors under the age of 18.
If you believe we have inadvertently collected data from a minor, please contact us immediately at privacy@Close Challan.com and we will promptly delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will:
- Post the updated policy on this page with a new "Last Updated" date
- Send an email notification to registered users if the changes are significant
- Display a prominent notice on our homepage for 30 days after significant updates
Your continued use of our services after changes become effective constitutes acceptance of the revised policy. We encourage you to review this page periodically.
Contact Our Data Protection Officer
For any privacy-related queries, requests, or complaints, please reach our Data Protection Officer:
- Email: privacy@Close Challan.com
- WhatsApp: +91 78387 35926
- Response Time: We acknowledge all requests within 48 hours and resolve within 30 days.
- Registered Address: Close Challan Technologies Pvt. Ltd., Delhi NCR, India
If you are unsatisfied with our response, you may contact the Data Protection Board of India once constituted under the DPDPA 2023.
Have a Privacy Question?
Our team is available to address any concerns about how your data is used. Reach us on WhatsApp for the fastest response, or email our Data Protection Officer directly.